IBM FUTURE OF THE CALL CENTER

A limited edition sales enablement kit experience was created, showcasing stories and animated vignettes for call centers powered by artificial intelligence, all presented in Augmented Reality (AR). 

ibm future of the call center

A limited edition sales enablement kit experience showcasing stories and animated vignettes for call centers powered by artificial intelligence, in augmented reality.

The AR experience was complemented by a sales approach that enabled associates to guide clients towards customized solutions effectively. 

Data is treated as a main actor in this modern call center. Fluidly moving spheres permeate the metaphorical architectural space, and transform the mundane into enliven agents of transformation.

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In this modern call center design, data is treated as a central actor. Fluidly moving spheres permeate the metaphorical architectural space, transforming the mundane into lively agents of transformation. 

Data is treated as a main actor in this modern call center. Fluidly moving spheres permeate the metaphorical architectural space, and transform the mundane into enliven agents of transformation.

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Defining the program of the space, including its layout and interaction flow, which is viewable in 360°, required meticulous attention to detail in terms of materials and the overall treatment of the interior space. 

Defining the program of the space, layout and interaction flow—viewable in 360° required attention to detail in material and overall treatment of the interior space.

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Debuting at IBM Think 2018 in Las Vegas, the Call Center of the Future engaged visitors in an illuminating, sensorial experience. 

Debuted at IBM Think 2018 Las Vegas, the Call Center of the Future engaged visitors in an illuminating sensorial experience. 

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